Tag Archives: www.kwikchex.com

ASA Uphold Complaint against Ultimate Holiday Package/Easy Consulting

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Ultimate Holiday Package/Easy Consulting.

A complaint was filed with the Advertising Standards Authority (ASA) in April .

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged (an Ad on a website for a holiday company, www.theultimateholidaypackage.co.uk, which was seen on 27 February 2016) whether:

1. the ad was misleading, because it did not make sufficiently clear that the price of the holidays was dependent on customers attending a timeshare sales presentation and that failure to attend would mean incurring the full cost of the holiday accommodation; and

2. the claim “the single largest provider of promotional holidays in Europe” was misleading and could be substantiated.

Easy Consulting SL t/a The Ultimate Holiday Package did not respond to the ASA’s enquiries.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/7/Easy-Consulting-SL/SHP_ADJ_335491.aspx#.V4XZBGh96hc

A previous upheld ASA ruling on a connected business – Love All Inclusive which found that claims of ABTA membership and licensing by the Ministry of Justice were not substantiated and were therefore misleading. Full details of the ASA ruling – https://www.asa.org.uk/Rulings/Adjudications/2015/7/Love-All-Inclusive/SHP_ADJ_303742.aspx#.V4XakGh96hc

A list of connected businesses is available on the Ultimate Holiday Package profile – http://timesharebusinesscheck.org/the-ultimate-holiday-package/

ASA Uphold Complaint against Timeshare Relief UK

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK.

A complaint was filed with the Advertising Standards Authority (ASA) in October 2015.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged whether the following claims were misleading and could be substantiated:
1. “the UK’s leading Timeshare disposal company”; and
2. Mr Warren and his … partners … have saved their clients over £40,000,000 million pounds [sic] in fees …”.
3. KwikChex also challenged whether the claims “New Rules aim to end decades of pressure-selling and release thousands of people from costly and unfair contracts”, “Soon to be implemented Europe-wide rules are expected to back the decision” and “A Norwegian woman was awarded more than £28,000 by the Spanish Supreme Court in March, giving fresh hope to Britons locked in similar arrangements” were misleading because they understood the decision applied only in Spain.

Timeshare Relief UK provided a response by telephone.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/3/Timeshare-Relief-UK/SHP_ADJ_313293.aspx#.VugW_o_XKIW*

ASA Uphold Complaint against Easy Consulting SL

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per person … 5 star Luxury Accommodation at RCI … Affiliated Resorts”) was misleading, because it omitted what they believed was a significant condition that the prices of the holidays were dependent on consumers attending a timeshare sales presentation, and that failure to attend would mean incurring the full cost of the holiday accommodation; and that the claim “at RCI … Affiliated Resorts” was misleading, because they understood that the advertiser had no connection with Resort Condominiums International (RCI).

The ASA upheld the complaint stating that the ad must not appear again in its current form.

The full details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

The Third Age Trust / U3A bans SellMyTimeshare.tv adverts

KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement.

One of their members had responded to an advert in the U3A magazine for SellMyTimeshare.tv. They had then been pressured into buying ‘Monster Travel Credits’. This is a bait & switch technique operated by Hollywood Marketing SLU, based in Tenerife and is the company behind Monster Travel and Sell My Timeshare. A recent report by the Direct Marketing Commission (DMC) highlighted the practices of Hollywood Marketing and recommended that their membership of the Direct Marketing Association (DMA) be terminated – see report here

KwikChex is now assisting their member with a refund claim – and The Third Age Trust has confirmed that they will no longer accept advertising from SellMyTimeshare.tv.

The Third Age Trust / U3A bans SellMyTimeshare.tv adverts

KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement.

One of their members had responded to an advert in the U3A magazine for SellMyTimeshare.tv. They had then been pressured into buying ‘Monster Travel Credits’. This is a bait & switch technique operated by Hollywood Marketing SLU, based in Tenerife and is the company behind Monster Travel and Sell My Timeshare. A recent report by the Direct Marketing Commission (DMC) highlighted the practices of Hollywood Marketing and recommended that their membership of the Direct Marketing Association (DMA) be terminated – see report here

KwikChex is now assisting their member with a refund claim – and The Third Age Trust has confirmed that they will no longer accept advertising from SellMyTimeshare.tv.

Direct Marketing Commission responds to complaints about Hollywood Marketing, Tenerife

DMC

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated.

The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the Timeshare Task Force. It contacted affected consumers and other organisations, including a UK Trading Standards Officer who has been dealing with complaints from consumers.

Their conclusion was that the practices of Hollywood Marketing and its principal brands – SellMyTimeshare.tv and Monster Travel breached the DMA code of conduct, citing four rules that had been broken. The report details several aspects of the operation, including what would be termed as ‘bait & switch’ methods between SellMyTimeshare and Monster Travel – the promising of one service which is subsequently replaced by the sale of an unwanted product. It also casts doubt on the value of the ‘Monster Credits’ product.

The report also reveals the scale of the Hollywood Travel operations with the figures quoted for selling Monster Credits over the last two years appearing to exceed £100 million.

UK consumers that have been affected by these operations can report them to:

For the full DMC report click here

Direct Marketing Commission responds to complaints about Hollywood Marketing, Tenerife

DMC

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated.

The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the Timeshare Task Force. It contacted affected consumers and other organisations, including a UK Trading Standards Officer who has been dealing with complaints from consumers.

Their conclusion was that the practices of Hollywood Marketing and its principal brands – SellMyTimeshare.tv and Monster Travel breached the DMA code of conduct, citing four rules that had been broken. The report details several aspects of the operation, including what would be termed as ‘bait & switch’ methods between SellMyTimeshare and Monster Travel – the promising of one service which is subsequently replaced by the sale of an unwanted product. It also casts doubt on the value of the ‘Monster Credits’ product.

The report also reveals the scale of the Hollywood Travel operations with the figures quoted for selling Monster Credits over the last two years appearing to exceed £100 million.

UK consumers that have been affected by these operations can report them to:

For the full DMC report click here

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