Tag Archives: International Timeshare Refund Action

Another Court Judgement Against ITRA

Consumer awarded over £4800 as judge declares that breaches of contract by International Refund Action Ltd. (ITRA) were “completely unacceptable”

KwikChex can report that on Friday 19 January 2018,  at Weston-Super-Mare County Court, another consumer it has supported has won a judgement against International Timeshare Refund Action – ITRA.

The judge ordered ITRA to repay the consumer £4802.60, having decided that ITRA had not provided the services promised.  The judge also commented that the “Breaches were as fundamental as they could possibly get” and that there had been “so little done for so much money”

The consumer asked for the assistance of KwikChex via the Timeshare Task Force resources that KwikChex manages, which are funded by the Resort Development Organisation (RDO) after ITRA’s multiple failures to clearly respond for over a year to requests to detail what ITRA had carried out on her behalf. KwikChex provided free  advice and support for 18 months during the dispute, which culminated in the court hearing, with ITRA vainly trying to defend the lack of work carried out and poor communication. Attempts to carry out some work at the eleventh hour, well after legal proceedings were started were rejected as ‘too little, too late’.

KwikChex Director Chris Emmins provided a witness statement and attended court in support of the consumer, which detailed ITRA’s involvement in the notorious Club Class Concierge scams which resulted in the winding-up of seven connected companies by the UK authorities. Also included in the statement were details of complaints made by consumers to Action Fraud about ITRA and the misrepresentations that ITRA had a ‘Head Office’ in Gibraltar – something the Gibraltar authorities had confirmed was untrue.

ITRA attempted to defend the claim by using their favoured law firm, Pinder Reaux and a barrister, whilst the consumer represented herself. Two witnesses appeared for ITRA – the first was a Patrick O’Connor, who from the outset admitted that he used an alias when working for ITRA, calling himself ‘Steven John’ a name that has been quoted by many consumers making complaints against ITRA. He stated that the alias was easier for consumers to remember. The second witness was identified as Andrew Cooper, who in his witness statement said that he was a ‘consultant ’for ITRA. However, a solicitor from Pinder Reaux described him as ITRA’s CEO – and when questioned whether he was a director of ITRA he replied that he was. Andrew Cooper was also a director of two of the companies closed down by the UK authorities in 2012 – Bridge View Consultants Ltd. and Club Class Concierge Ltd. He is also a current director of European Claims Centre Ltd., a business that claims to have helped thousands of people to exit timeshares, though it was only formed in June 2016 and uses the serviced  / virtual offices to conduct its business as ITRA.

The latest case echoed the well-publicisied win by Mr & Mrs Walker against ITRA in court in 2016, who were refunded over £7000 – see the report by the Daily Mail – http://www.thisismoney.co.uk/money/bills/article-3709511/Couple-win-7-000-victory-faulty-timeshare-contract-following-18-month-legal-battle.html

KwikChex and a number of consumer protection and advice agencies continue to receive complaints concerning ITRA.

Free advice and assistance is available for consumers on the Timeshare Business Check and Timeshare Task Force websites and via the Timeshare Helpline – 0044 (0) 1202 832012 timesharehelpline.net

KwikChex and the Timeshare Task Force services have been vetted and approved by Trading Standards and are the only business operating within the timeshare sector to have received official accreditation under the Trading Standards Buy With Confidence scheme – see the accreditation and verified consumer feedback on the following link  – www.buywithconfidence.gov.uk/profile/kwikchex/24358

ASA Uphold Complaint against Solution for Timeshare

ASA

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare http://www.solutionfortimeshare.com/. The complaint includes the Swedish version of the site Slapp Din Timeshare http://www.slappdintimeshare.com/.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages.

The complaint challenged whether reviews on the sites were genuine – on the basis that reviews with the same wording appeared under different names on the two sites – a clear indication of review fraud.

Connected websites and businesses

The following websites were also traced as being connected by IT traces and phone numbers.

Law of Timeshare http://lawoftimeshare.com/

Release Your Timeshare http://releaseyourtimeshare.co.uk/ (Also reached on http://releaseyourtimeshare.com/)

It is noticeable that none of the sites publishes information about ownership, legal entity details or contact information – a breach of law under the Companies (Trading Disclosures) Regulations 2008.

The ITRA connection

In addition, follow up investigations revealed links to the ITRA (International Timeshare Refund Action) operations.

All of the connected websites can be found on the Timeshare Business Check website – http://timesharebusinesscheck.org/solution-for-timeshare/

Many of these connected sites also breach such laws – and are connected also with actions taken by the UK authorities in 2012 – http://www.rbwm.gov.uk/web/ts_club_class_holidays_wound_up.htm

ITRA was itself the subject of a related upheld ASA complaint in 2011 – http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx#.VRFvsfnF9x4

This again clearly demonstrated the link between ITRA and the notorious ‘Club Class businesses.

For recent advice about checking on timeshare and other related businsses, click here

The details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

ASA Uphold Complaint against Solution for Timeshare

ASA

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare http://www.solutionfortimeshare.com/. The complaint includes the Swedish version of the site Slapp Din Timeshare http://www.slappdintimeshare.com/.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages.

The complaint challenged whether reviews on the sites were genuine – on the basis that reviews with the same wording appeared under different names on the two sites – a clear indication of review fraud.

Connected websites and businesses

The following websites were also traced as being connected by IT traces and phone numbers.

Law of Timeshare http://lawoftimeshare.com/

Release Your Timeshare http://releaseyourtimeshare.co.uk/ (Also reached on http://releaseyourtimeshare.com/)

It is noticeable that none of the sites publishes information about ownership, legal entity details or contact information – a breach of law under the Companies (Trading Disclosures) Regulations 2008.

The ITRA connection

In addition, follow up investigations revealed links to the ITRA (International Timeshare Refund Action) operations.

All of the connected websites can be found on the Timeshare Business Check website – http://timesharebusinesscheck.org/solution-for-timeshare/

Many of these connected sites also breach such laws – and are connected also with actions taken by the UK authorities in 2012 – http://www.rbwm.gov.uk/web/ts_club_class_holidays_wound_up.htm

ITRA was itself the subject of a related upheld ASA complaint in 2011 – http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx#.VRFvsfnF9x4

This again clearly demonstrated the link between ITRA and the notorious ‘Club Class businesses.

For recent advice about checking on timeshare and other related businsses, click here

The details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

Clarification post Timeshare Consumers Association and ITRA

TTF250x100

Further to an exchange of emails between KwikChex and the Timeshare Consumers Association (TCA) regarding International Timeshare Refund Action (ITRA).

http://www.timeshareconsumerassociation.org.uk/2014/11/28/itra/
Contained within this article are the following statements:

“ITRA is the most successful company who actions claims against the timeshare industry and who act on behalf of consumers against resorts.”

“we have not had 1 complaint in 6 months about ITRA.”

“In rebuttal the TCA has says “we have no recorded complaints about ITRA”.”

“ITRA have a network of law firms in and around Europe who action many, many claims on behalf of UK Consumers. They have networks and procedure in place and for those consumers who engage them to assist them in mounting legal actions.”

“in reality ITRA are only assisting consumers.”

“it would be very true to say is that the industry attack is based on a completely wrong and blighted premise.”

“If there operations (as suggested by the industry) were bogus, there would exist copious amounts of independent reportable cases which have been uncontaminated by the industry and as to their antics. Again this proof is bitterly lacking.”

We wish to clarify that advice was provided to the TCA with regard to this content on 29th and 30th November 2014.

We have provided the TCA with the following:

Information regarding action taken by the UK authorities to close companies that have a shared ownership basis with ITRA. ITRA was inextricably linked with these businesses and this was cited in evidence.

A link to an ASA ruling concerning ITRA – http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx

Details of authenticated consumer complaints against ITRA.

On 30th November 2014, a further response was received from the TCA indicating that they were grateful for us bringing the evidence to their attention, were addressing the matter and (quote) “will shortly deal with ITRA and in our own way”.

Link to verified information on ITRA and associated businesses – http://timesharebusinesscheck.org/international-timeshare-refund-action-itra/