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In 2017, KwikChex was asked to extend the free services it provides to timeshare consumers under the Timeshare Task Force initiative, by providing a helpline.

This service was viewed as particularly essential for owners who were not keen on using the internet – who wanted to talk on the phone with someone that would provide free assistance.

Staff from a dedicated team, employed by KwikChex provide this assistance. The Helpline is now sponsored by EUROC, a representative body for European timeshare owners that was founded in 2019.

As the Helpline is a part of the Timeshare Task Force initiative, feedback from consumers can be left on the Trading Standards Approved / Buy with Confidence profile –

The work carried out as a part of the task force initiative was recognised in 2019, when the Chartered Trading Standards Institute presented KwikChex with their Business Hero Award – with timeshare assistance and anti-fraud activities specifically mentioned – Business Hero Award

The Timeshare Task Force initiative also includes the Timeshare Business Check website, which is separately funded by the Resort Development Organisation (RDO).


EUROC also provides funding and assistance in the fight against cold-calling and other unsolicited contact, such as unwanted texts and emails. Many callers to the helpline complain that they are continually pestered by cold-calls – and the vast majority of scams against owners start with such contacts. Consumers can report these activities online via the Timeshare Business Check website or via the helpline.