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In 2017, KwikChex was asked to extend the free services it provides to timeshare consumers under the Timeshare Task Force initiative, by providing a helpline.

This service was viewed as particularly essential for owners who were not keen on using the internet – who wanted to talk on the phone with someone that would provide free assistance.

Staff from a dedicated team, employed by KwikChex provide this assistance. The Helpline is now sponsored by EUROC, a representative body for European timeshare owners that was founded in 2019.

As the Helpline is a part of the Timeshare Task Force initiative, feedback from consumers can be left on the Trading Standards Approved / Buy with Confidence profile – https://www.buywithconfidence.gov.uk/profile/kwikchex/24358/

The work carried out as a part of the task force initiative was recognised in 2019, when the Chartered Trading Standards Institute presented KwikChex with their Business Hero Award – with timeshare assistance and anti-fraud activities specifically mentioned – Business Hero Award

The Timeshare Task Force initiative also includes the Timeshare Business Check website, which is separately funded by the Resort Development Organisation (RDO).

COLD-CALLING ACTIONS

EUROC also provides funding and assistance in the fight against cold-calling and other unsolicited contact, such as unwanted texts and emails. Many callers to the helpline complain that they are continually pestered by cold-calls – and the vast majority of scams against owners start with such contacts. Consumers can report these activities online via the Timeshare Business Check website or via the helpline.