About Us

The Timeshare Helpline is a part of the Timeshare Task Force initiative, both are managed by KwikChex.
KwikChex has been vetted and approved by Trading Standards – acknowledging the diligence and quality of our work – particularly in respect of providing free and effective assistance to consumers affected by timeshare and related holiday products. Our official ‘Buy with Confidence’ accreditation can be viewed on this link.
KwikChex is also a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI) – a process that requires sponsorship from Trading Standards Officers and approval by the CTSI More details.


If you have any concerns about a Timeshare business and if you require assistance with a problem. We are successfully helping consumers with refunds and relinquishments and with law enforcement where breaches of law may have occurred.


The purpose of The Timeshare Business Check website is to verify information regarding businesses operating within, or associated with the European timeshare sector. Please use this site to check for information on a business before considering using it. Check a business here.


For helpful advice and links please visit our Timeshare Task Force website, click here.


Should you wish to make an enquiry please complete the relevant web form to provide the details we require for a quick comprehensive reply, click here.

You can of course also use our timeshare helpline 01202 832012.

“‘I would like to thank you all again for your help in this matter. I always received an answer immediately with expert advice, also with great understanding. Thank you again.” Mr C, Feb 2017

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Timeshare Legal Services & The ‘Timeshare Ombudsman’ Warning

We have recently received a report that the company Timeshare Legal Services (www.timesharelegalservices.co.uk) has been contacting consumers and stating they were given their information from the 'Timeshare Ombudsman' (www.timeshareombudsman.org.uk). We are not aware of an…

Another Court Judgement Against ITRA

Consumer awarded over £4800 as judge declares that breaches of contract by International Refund Action Ltd. (ITRA) were “completely unacceptable” KwikChex can report that on Friday 19 January 2018,  at Weston-Super-Mare County Court, another consumer…

EZE Group guilty of scamming consumers

On Friday, 17th November, EZE Europe Ltd., Dominic O’Reilly (described as the CEO of EZE Group) and his daughter Stephanie O’Reilly, a director of EZE Europe Ltd., appeared at Birmingham Magistrates’ Court. All pleaded guilty…

Timeshare Council – Warning

It has come to our attention that a business calling itself Timeshare Council and using the website www.timesharecouncil.co.uk has been cold calling consumers – some of which are registered with the Telephone Preference Service. Their…

Timeshare Task Force resources helping bring prosecutions

New helpline launched In 2014, the new Timeshare Task Force, managed by KwikChex received complaints from consumers about the activities of Frank Madden and his business Glenleigh Consultants. This was reported  by consumers via the…

Customer Testimonial

Testimonial from a consumer that has had over £2000 returned to her after KwikChex intervened in a mis-selling case 'I would like to thank you all again for your help in this matter. I always…

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